Delivery Information

The Canterbury Oak Store offers a Rapid Delivery Service using couriers to get your products to you as quickly as possible. We provide free delivery on purchases over £250 and delivery costs on orders below that vary depending on distance, size and weight and can be as low as £14.95. 

Our Rapid Delivery service.

Choose the date for delivery that best suits you. On checkout, you will have a drop down box of options for days that the furniture can be delivered. Delivery day options are available after three working days to process the order. Any questions on the delivery process, we're more than happy to discuss this on the phone - 01795 668266. 

Please ensure someone is available to sign for the goods. We offer a palette delivery service for larger items, and courier delivery for smaller items.   

 

Delivery, Returns and Cancellations 

1. Delivery of the products shall be made by the Canterbury Oak Store or our agent notifying the Buyer that the products are available for collection at the Sellers premises or for delivery to the location specified by the buyer at the time the order is placed.

2. Normal delivery times are Monday to Friday between 8.00am and 6.00pm excluding public holidays. Deliveries at other times are possible by prior arrangement but can incur a surcharge.

3. Canterbury Oak Store shall use reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence.

4. The Seller shall not be liable for any delay in delivery how so ever caused.

5. Canterbury Oak Store offer a premier delivery service as standard for all items that are not suitable to be sent via an overnight courier. Delivery addresses in the more remote parts of the country may incur a surcharge which will be calculated at the checkout.

6. For delivery to Isle of Man, Isle of Wight, Scottish Islands and Channel Islands we will deliver to a nominated mainland GB address e.g. a port at our standard delivery rate for that area. For Northern and Southern Ireland the seller will use a third party courier and delivery times may be increased. The seller shall deliver the goods suitably packaged and in good condition to the forwarding carriers. The seller can not be held responsible for damage that occurs there after. Onward shipping from that point is the responsibility of the customer unless prior arrangement is made and confirmed in writing by the Seller with such confirmation outlining any additional costs that this service may incurred that will be met by the Buyer. Orders placed from and delivered to the Channel Islands will not be subject to VAT.

7. Where an order contains more than one item, the complete order will be delivered at the same time once all items are available. If it is required to deliver the order in part, the Seller reserves the right to charge for each delivery made until the order is complete.

8. Where a delivery date has been agreed with our carrier but the Buyer isn’t present to receive the delivery we reserve the right to charge the customer a minimum of £25 to cover part of the cost of the failed delivery.

9. An order may be cancelled at any time between the placement of the order and the delivery of the goods. All cancellations must be confirmed in writing by letter, fax or e-mail.

10. The Buyer wishes to cancel their purchase for any reason they must do so, in writing by fax, e-mail or letter.

11. In the respect of the No Quibble Return, Canterbury Oak must be informed within 7 days of delivery, a full refund on all products cancelled will be issued, all products must be returned to us in the same condition they were at the time of delivery and in their original packaging at the Buyers expense alternatively Canterbury Oak can arrange collection at the cost levied by the carrier. Any monies which have been paid will be refunded within 30 days less the cost of the collection fee provided that the Seller receives the goods in the same condition they were at the time of delivery and with their original packaging. Items which are not adequately packaged at the time of collection will not be collected and a charge levied by the carrier to cover the cost of a failed collection. The Buyer as a period of 6 months from the order date to advise the seller of any Fault with Goods in writing via fax, email or letter. Goods that are faulty within the first 6 months will be repaired or replaced with the same item at no cost to the buyer. Please note this also applies to items of upholstery. For items that are specially commissioned or ordered in non standard sizes and/or colours we require full payment when placing the order and these items can not be cancelled or returned.

12.If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your consumer rights. Please call us on 01795 668266* to arrange.

13. Mattresses can only be returned if they are unopened. Mattresses which have been opened and slept on cannot be returned. If you wish to test a mattress please keep it wrapped until you are sure you want to keep it.

14. Upon delivery an adult must be available at the address to check and acknowledge receipt in a safe and satisfactory condition.

15. Any damages, shortages or discrepancies must be notified in writing by e-mail, fax or letter to our customer services department within 48 hrs.

16. You will receive a full refund of the item price paid (excluding any relevant delivery charges) less any collection charges. If you return a part of an order, we will recalculate any applicable delivery charge for the remaining part of the order and also deduct this from the refund.

17. We reserve the right to refuse a return or to require proof of identity.